![]() You can override control of your mouse and keyboard and end the screen-sharing session at any time. You are in full control of your computer at all times. Hit Start, type event, and then click the Event Viewer result. With your permission, your Illumina Support representative can view your screen and share control of your mouse and keyboard. You can view these events using Event Viewer. Illumina support can only connect to your computer if the QuickSupport application is open and they have your current Password. ![]() Computers & Contacts list in a clear and central way and start remote control. Your Password will change every time the QuickSupport application is launched. After successfully signing in to the TeamViewer Management Console with. After launching, provide Illumina Support with the ID and password shown in the QuickSupport application. Your ID is specific to the computer/instrument the application is installed on and will not change. Illumina Support will prompt you to launch the TeamViewer QuickSupport application. Do not download TeamViewer found at the top of the page. On the TeamViewer page, scroll down to the QuickSupport download. To use TeamViewer, you need to perform a one-time download of TeamViewer Quick Support ( Linux, Mac, or Windows). ![]()
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